Shipping policy

Processing and delivery to the USA and Canada

Allow 2 days for processing, followed by an estimated 5–12 days in transit. The total estimated time from placing your order to delivery is approximately 7–14 days.

These are estimates. Carrier, weather or other disruptions may cause delays. If there is a significant processing delay, we will contact you by email.

Shipping charges

  • Orders of 2 or more items: free standard shipping.
  • One item delivered to the USA: US$4.99.
  • One item delivered to Canada: C$4.99.

For other destinations, available shipping options and any charges are displayed at checkout before payment.

Other destinations

Availability depends on the destination accepted at checkout. For an estimate before placing an order to a destination outside the USA or Canada, contact sales@pluffislippers.store.

Fulfilment and tracking

Orders are shipped from our international warehouse and local fulfilment partners, depending on stock availability.

All orders include tracking. Once your order has shipped, we will email you a shipping confirmation and tracking number. Tracking information may take 24–48 hours to become active after dispatch.

Orders lost or damaged in transit

If your order is overdue, missing or damaged in transit, contact sales@pluffislippers.store with your order number and the details of the issue. For damaged items, keep the item and packaging while we investigate.

We need time to investigate with the shipping carrier. We will explain any evidence needed and provide a refund once the investigation confirms that the order was lost or damaged in transit. Handing an order to a carrier does not remove this commitment or any applicable consumer rights.

Tracking says delivered, but the parcel is missing

Please check your mailbox, safe places and household members, then contact us with your order details. We will investigate with the carrier and provide a refund if the order is confirmed lost in transit.

Customs, duties and taxes

Any customs duties, import taxes or fees assessed by your local customs authority and not collected at checkout are the customer's responsibility.

Incorrect delivery address

Please check your shipping address before completing checkout and contact us promptly if it needs correcting. We will help where possible. If an order is returned because the address supplied was incorrect, reshipping charges may apply; we will explain any charge before arranging reshipment.

Returns

We accept eligible returns requested within 30 days of delivery, including sale and bundle purchases. We provide a prepaid return shipping label to our US warehouse at no cost to you. See our Refund & Return Policy for eligibility and instructions.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.